Shipping Summary

Use the table below for a quick overview of Princess Polly shipping timelines and rates.

Shipping Destinations

Princess Polly offers Free Worldwide Shipping. Delivery availability may depend on the destination, local delivery access, and order information provided at checkout.

• Princess Polly ships to worldwide destinations under the Free Worldwide Shipping service.
• Customers should enter a complete and accurate shipping address at checkout.
• Some locations may require additional local delivery checks before final delivery can be completed.

Order Processing

Princess Polly order processing time is 1–3 days. During this time, the order is reviewed, prepared, and made ready for shipment.

Processing time is separate from estimated delivery time. The 2–5 day estimated delivery window begins after the order has been processed and shipped.

Delivery Time

Princess Polly estimated delivery time is 2–5 days after shipment. Delivery timing may vary depending on destination, local handling, weather, peak order periods, or other events outside normal transit conditions.

The estimated delivery window is provided to help customers plan for arrival, but it should not be treated as a guaranteed delivery date.

Shipping Rates

Princess Polly shipping is free worldwide. Customers do not need to pay a standard shipping charge for the Free Worldwide Shipping service.

If Princess Polly adds optional paid shipping upgrades in the future, those options and rates should be shown at checkout before payment is completed.

Tracking Your Order

After a Princess Polly order ships, tracking information may take 1–3 days to update. This delay is normal while the package is scanned into the delivery network.

• If tracking does not update right away, please allow 1–3 days after shipment for new information to appear.
• If the tracking page shows no movement after the update window, contact Princess Polly support for help.
• When contacting Princess Polly about tracking, include the order number and the email address used at checkout.

Wrong Or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address when placing an order. Princess Polly may not be able to change an address after an order has been submitted or shipped.

If the shipping address is wrong or incomplete, contact Princess Polly support as soon as possible at [email protected]. Include the order number, the incorrect address, and the corrected address in the message.

Customs, Duties, Taxes & Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in the Princess Polly Free Worldwide Shipping service.

If any customs duties, import taxes, brokerage fees, or other government charges occur for a Princess Polly shipment, those fees will be covered by Princess Polly.

Lost, Delayed, Or Damaged Packages

If a Princess Polly package appears lost, delayed, or damaged, contact Princess Polly support so the issue can be reviewed.

• For delayed packages, include the order number and tracking details.
• For lost packages, include the shipping address and any delivery updates shown in tracking.
• For damaged packages, include the order number and clear photos of the damaged package or item.
• For missing items, include the order number, item name, and any package details that may help Princess Polly review the issue.

Order Support

For the fastest support, include the following details when contacting Princess Polly about shipping:

• Order number
• Email address used at checkout
• Full shipping name and shipping address
• Tracking number, if available
• A short description of the shipping question or issue