Information We Collect

Princess Polly may collect information that you provide directly, information created when you use the website, and information needed to complete orders or customer service requests.

• Contact details, such as name, email address, billing address, and shipping address
• Order details, including purchased items, sizes, colors, order number, order status, and return or exchange requests
• Account details, if account features are available and you choose to create or use an account
• Customer support messages, including questions, photos, screenshots, or other information you choose to send
• Marketing preferences, such as email subscription status and communication choices
• Website usage information, such as pages viewed, items added to cart, device type, browser type, and general website interactions
• Payment-related details needed to complete a transaction through PayPal, Stripe, or credit card payment processing

How We Use Information

Princess Polly uses customer information to operate the store and provide a smoother shopping experience.

• To process, confirm, ship, deliver, and support orders
• To provide Free Worldwide Shipping and related tracking or delivery support
• To manage eligible returns, exchanges, refunds, and 30 Days Free Returns requests
• To respond to customer service questions and account support requests
• To process payments, prevent fraud, and review suspicious activity
• To send order updates, service messages, and policy-related communications
• To send marketing emails when you subscribe or agree to receive them
• To analyze website performance, improve navigation, and understand store activity
• To protect the website, customers, and Princess Polly from misuse or unauthorized activity

Order Processing

When you place an order with Princess Polly, we use the information you provide to confirm the purchase, prepare the order, arrange shipping, send order updates, provide tracking details, manage delivery questions, and handle customer service requests.

If you contact us about an order, return, exchange, damaged item, wrong item, missing item, or delivery issue, we may use the order information and details you provide to review the request and respond.

Payment Information

Princess Polly uses PayPal, Stripe, and credit card payment processing to help complete transactions securely. Payment information may be collected and processed by the selected payment provider so your order can be authorized and completed.

Princess Polly may receive limited payment-related information, such as payment status, billing details, transaction confirmation, and fraud review results. Full payment card details are handled by payment processors and are not needed by Princess Polly for standard order support.

Cookies & Analytics Tracking

Princess Polly uses cookies and similar tracking technologies to operate website features, remember preferences, understand store activity, improve performance, and support analytics.

• Essential cookies may help the website function, including cart, checkout, account, and security features.
• Analytics cookies may help us understand how visitors use the website and how store pages perform.
• Preference cookies may help remember certain settings or shopping choices.
• Advertising or marketing cookies may help measure marketing activity or personalize promotional content where applicable.

You may be able to manage cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.

Email Marketing

Princess Polly may send marketing emails if you subscribe, sign up for offers, or otherwise agree to receive promotional messages. Marketing emails may include product updates, store news, promotions, reminders, or other content related to Princess Polly.

You can unsubscribe from marketing emails by using the unsubscribe option included in the email or by contacting Princess Polly at [email protected]. Even if you unsubscribe from marketing emails, Princess Polly may still send non-marketing messages related to orders, payments, shipping, returns, account activity, or customer service.

Service Providers

Princess Polly may share limited information with service providers that help operate the online store and support customer transactions. These providers may only receive the information needed to perform their services.

• Payment processing providers, including PayPal, Stripe, and credit card payment services
• Order processing, shipping, delivery, and fulfillment support providers
• Website hosting, ecommerce platform, and technical service providers
• Customer support, email communication, and store operation providers
• Analytics, security, fraud prevention, and website performance providers

Princess Polly does not sell personal information as a product. Information may be shared when needed to operate the store, complete transactions, comply with applicable requirements, protect rights, or respond to customer requests.

Data Security

Princess Polly uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, storage method, or internet transmission can be guaranteed completely secure. Please use care when sharing personal information online and contact Princess Polly if you believe your order, account, or customer information may have been affected by unauthorized activity.

Data Retention

Princess Polly keeps customer information for as long as reasonably needed to process orders, provide customer service, manage returns or exchanges, maintain business records, prevent fraud, resolve disputes, meet operational needs, and comply with applicable requirements.

Retention periods may vary depending on the type of information, the reason it was collected, and whether the information is still needed for store operations or customer support.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. Princess Polly will review privacy requests as required by applicable rules.

• Request access to certain personal information associated with you
• Ask for inaccurate information to be corrected
• Request deletion of certain personal information, where applicable
• Opt out of marketing emails
• Manage certain cookie choices through your browser or available website tools
• Ask questions about how Princess Polly uses your information

To submit a privacy request, contact [email protected]. Princess Polly may need to verify your identity before completing certain requests.

Children’s Privacy

Princess Polly is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Princess Polly, please contact us at [email protected] so the request can be reviewed.

International Users

Princess Polly is an online store that may be accessed by customers in different locations. If you use the website or place an order from outside your location, your information may be processed, stored, or accessed in places where store service providers operate.

Privacy protections and rules may vary by location. Princess Polly handles customer information according to this Privacy Policy and applicable requirements.

Policy Updates

Princess Polly may update this Privacy Policy from time to time to reflect changes in store operations, website features, service providers, legal requirements, or privacy practices.

When changes are made, the updated version may be posted on this page with a revised “Last updated” date. Continued use of the Princess Polly website after updates are posted means the updated Privacy Policy applies to your use of the store.