Contact Us

Contact Us

Got a question for Princess Polly? We’re here to help with order updates, shipping questions, returns, exchanges, product details, and account support.

Email our customer service team anytime at .

We aim to respond within 24–48 hours.

Order Support

Need help with an order? Send us your order number, the email used at checkout, and a quick note about what you need us to check.

Shipping Support

Have a delivery question? Include your order number, shipping name, and any tracking details you have so our team can review your message clearly.

Returns & Exchanges

For return or exchange help, please share your order number, the item name, and whether you’re asking about a return, exchange, or return status.

How We Can Help

Contact Princess Polly customer service for help with common shopping and account questions, including:

  • Orders, order details, and order-related questions
  • Shipping, delivery updates, and tracking questions
  • Returns, exchanges, and item follow-up
  • Product questions, sizing, fit, color, and style details
  • Account help and general store support

What To Include In Your Message

To help us respond as smoothly as possible, please include the details that match your request.

  • Your full name
  • Your email address
  • Your order number, if your message is about an order
  • The item name, size, or color, if your message is about a product
  • A clear description of your question or issue
  • Photos or screenshots, if they would help explain your request

Contact Form

Use the contact form on this page if you prefer to send your request directly through our website. Please include the same details listed above so the Princess Polly support team can review your message without needing to ask for missing information.

Customer Service Hours

Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM.

Messages sent outside these hours will be reviewed during the next available customer service window.

Your Privacy Matters

Please only include information needed for your support request. Princess Polly uses the details you provide to review and respond to your message.

Thanks for reaching out. Our team will do our best to help you find the right next step.