Return Summary

Use the table below for a quick overview of Princess Polly return requirements.

Return Eligibility

To qualify for a Princess Polly return, the item must meet the return requirements below.

• The return request must be made within the 30-day return window.
• The item must be in original, unused condition.
• The item must be unworn, unwashed, undamaged, and unaltered.
• Original tags, labels, packaging, and accessories should be included when applicable.
• The return must be approved by Princess Polly customer service before the item is sent back.

Item Condition

Returned items are inspected after they are received. Items that show signs of wear, washing, damage, alteration, stains, odors, missing parts, missing tags, or other condition issues may not be eligible for a refund, exchange, or return approval.

Please package your return carefully so the item arrives in the same condition it was approved for return.

Non-Returnable Items

Some items may not be eligible for return for condition, hygiene, safety, or product-specific reasons.

• Items marked final sale, if applicable
• Items returned outside the 30-day return window
• Items that are worn, washed, damaged, altered, stained, or missing required tags
• Items sent back without customer service approval or return instructions
• Gift cards or other non-physical items, if applicable
• Items that cannot be returned for hygiene or safety reasons, where applicable

Final Sale Items

If an item is marked final sale at the time of purchase, it is not eligible for return or exchange unless required by applicable law.

Please review the product page, cart, and checkout details carefully before completing an order that includes a final sale item.

How To Start A Return

To start a Princess Polly return, contact our customer service team before sending anything back.

1. Email [email protected] with your return request.
2. Include your order number, the email address used at checkout, the item name, and the reason for the return.
3. Wait for customer service to review your request and provide the correct return instructions and return details.
4. Package the approved item securely and follow the return instructions provided by customer service.
5. Send the return only after you have received the correct return details.

Return Instructions & Return Details

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Princess Polly does not display a fixed return address on this page. Do not mail any return to an address found elsewhere or used for a previous return unless our customer service team confirms it for your current return request.

Returns sent without contacting customer service first may not be accepted.

Return Shipping Cost

Princess Polly offers free return shipping for eligible approved returns under the 30 Days Free Returns service.

A return must be approved by customer service before it is sent back. If a customer sends an item without approval or does not follow the provided return instructions, the return may not be accepted.

Refund Process

Once your returned item is received and inspected, Princess Polly will review whether the item meets the return requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. Refund timing may also depend on the payment provider or bank after Princess Polly completes the refund.

• Refunds are issued only after the returned item is received and inspected.
• Items that do not meet return requirements may not qualify for a refund.
• Original discounts, promotions, or order adjustments may affect the final refunded amount.

Exchanges

If you need a different size, color, or item, contact Princess Polly customer service at [email protected] before sending your item back.

Exchange availability may depend on current inventory and whether the original item meets the return eligibility requirements. If an exchange is not available, customer service can help explain the next available option.

Damaged, Wrong, Or Missing Items

If your order arrives damaged, incorrect, or missing an item, contact Princess Polly customer service as soon as possible at [email protected].

• Include your order number and the email address used at checkout.
• Describe the issue clearly.
• Attach clear photos of the item, packaging, label, or damage when helpful.
• Do not send the item back until customer service provides return instructions.

Returns Sent Without Approval

Returns sent without contacting Princess Polly customer service first may not be accepted. Customer service must provide the correct return instructions and return details before an item is mailed back.

Sending an item without approval may delay the return review, refund process, or exchange process.